Key Steps for Managing Change Effectively
Course Abstract Not surprisingly, your clients expect you to be the expert when it comes to proposing changes to their technology infrastructure. Many MSPs find this conversation daunting, but it doesn’t have to be….
Focus Your Service Delivery Leaders On Delivering
Course Abstract All MSPs are in the business of service. But how do you build a world-class service delivery team and then keep them…
Automate for Success: How to do more with less
Course Abstract Last year, it was talent shortage, this year it’s growing receivables. In good times and bad, efficiency matters. Doing more with less…
Automating in the New Normal
Course Abstract MSPs have pivoted quickly to the change in the environment. You now need a short term plan and a long term plan…
Understanding the True Meaning of Ticket “Quality”
Course Abstract Service desks continually strive to improve the quality of the service they deliver to customers. But defining quality and then measuring and improving on it—that’s not a simple process….
Client Onboarding for Long-Term Success
Course Abstract You’ve closed the deal. You are ready to show your new client everything your MSP can do for them. But what is…
Operationalize Your Operations
Course Abstract In this course, MSPs will explore Sea-Level’s 10 Operational Categories (Configure your PSA, Life of a Ticket, Measure your KPIs, Service Team HR, Leverage Your…