Course Abstract
When surveyed about their biggest business challenges, most MSPs regularly cite attracting new clients and retaining the ones they have as their top issues. But with the right tools and approach, it doesn’t need to be that way. During this session, Mark Winter, VP Products, along with industry veteran Mike Semel, President of Semel Consulting, team up to walk you through the lifecycle of an MSP’s customer, and why you absolutely must use IT Assessments to avoid the common pitfalls in every stage – from attracting new clients, to effectively onboarding them with the proper expectations, to driving growth of the relationship, and ensuring renewals of your managed services contracts – to improve your profitability while growing your business.
Course Learning Outcomes
- The Managed Services Client Lifecycle
- How to avoid the Lifecycle Pitfalls
- How to make all the stages work
- Mike’s Tips for Success
- The obvious Conclusion – They need you
- Lectures 2
- Quizzes 0
- Duration 31 minutes
- Skill level All levels
- Language English
- Students 1207
- Assessments Yes
