Not every customer is a good customer, some strain your resources and hurt your profitability. Yet, all too often MSPs allow those customers to stay as bad customers year after year.
In this session you’ll learn the math behind customer profitability and learn how to try to turn bad customers into good ones and when needed, to fire customers. Join Peter Kujawa, VP of Service Leadership, a Connectwise solution, to learn why today it is more important than ever for every MSP to understand individual customer profitability and to take action on it.
- Lectures 0
- Quizzes 0
- Duration 30 Minutes
- Skill level All levels
- Language English
- Students 859
- Assessments Yes
