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    Tell your story with modern marketing tools to attract and convert your target prospects.

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    Learn how to build your perfect sales team, then turn them into a selling juggernaut.

    SECURITY

    Cutting-edge insights about security both inside your MSP and your customers’ environments.

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    Take your service delivery beyond the expected to awe your customers and win their loyalty.

    STRATEGY

    Learn fresh, successful, aggressive, sustainable strategies for your MSP’s future success.

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    Looking for thoughtful advice on any of our nine topic categories? Read expert advice here.

    INFOGRAPHICS

    Need engaging snapshots to share with your team or customers? These colorful, data-driven visuals will help.

    TEMPLATES

    Best practices captured in customizable templates, checklists, scorecards, and more—you can use them immediately in your MSP.

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    Take a deeper dive into those topics with which you struggle most. Or share with your team as part of your L&D plan.

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    Prefer to watch or listen? You can access our experts’ advice to take on the road with you.

    BUILD IT U ON THE AIR

    LIVE! Courses that enable you to ask questions and listen to next-level educational content.

  • About Us
    WHY BUILD IT U?

    Our Mission: Create a community passionate about excellence.

    MEET THE TEAM

    Let us introduce the team that makes all of this possible.

    BUILD IT LIVE

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Kam Kaila

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Fearlessly Find Your New MarketsRead More
Kam Kaila

Fearlessly Find Your New Markets

Kam Kaila
(0 review)
2
students
0
Free

Course Abstract What did months battling the economic impact of a pandemic teach us? Crisis demands we do things differently. Those MSPs (and other...

Free
Read More
What comes first: Chicken (Sales) or Egg (Marketing)?Read More
Kam Kaila

What comes first: Chicken (Sales) or Egg (Marketing)?

Kam Kaila
(0 review)
1
student
0
Free

Course Abstract In this two-part series, IT By Design President Kam Kaila walks MSPs through the steps to building a lead gen plan—from ideal...

Free
Read More
The Culture of Wow 2.0Read More
Kam Kaila

The Culture of Wow 2.0

Kam Kaila
(0 review)
3
students
0
Free

Course Abstract Company culture is hugely important to the success and overall health of an MSP, its people, and its clients. Job seekers often...

Free
Read More
Work Smarter, Not Harder: Improve Your Customers Experience Through Nurture CampaignsRead More
Kam Kaila

Work Smarter, Not Harder: Improve Your Customers Experience Through Nurture Campaigns

Kam Kaila
(0 review)
5
students
0
Free

Course Abstract As MSPs, we are in the services industry, meaning we all work hard to build good partnerships with our customers. Every single...

Free
Read More
MSP Match.com: Swipe Right On the Right CandidatesRead More
Kam Kaila

MSP Match.com: Swipe Right On the Right Candidates

Kam Kaila
(0 review)
3
students
0
Free

Course Abstract Let’s talk about the must-dos for creating a team that truly puts the right person in the right role within your organization....

Free
Read More
Cultivating Culture as You GrowRead More
Kam Kaila

Cultivating Culture as You Grow

Kam Kaila
(0 review)
3
students
0
Free

Course Abstract Building an internal culture in your organization is just as important as building your company. Find out why and how to create...

Free
Read More
Creating Your 12 Month Marketing PlanRead More
Kam Kaila

Creating Your 12 Month Marketing Plan

Kam Kaila
(0 review)
2
students
0
Free

Course Abstract The quality of your content is critical when delivering information to prospects. But just as important is the plan, structure, and organization...

Free
Read More
9 Key Principles of Strategic PlanningRead More
Kam Kaila

9 Key Principles of Strategic Planning

Kam Kaila
(0 review)
2
students
0
Free

Abstract Strategic business planning is critical in helping your MSP grow and prosper. Many business owners, however, don’t know how to properly conduct this...

Free
Read More
Work Smarter, Not Harder: Implementing a Customers Experience Team will make the Difference in Client RetentionRead More
Kam Kaila

Work Smarter, Not Harder: Implementing a Customers Experience Team will make the Difference in Client Retention

Kam Kaila
(0 review)
19
students
0
Free

Course Abstract As MSPs, we are in the services industry, meaning we all work hard to build good partnerships with our customers. Every single...

Free
Read More
Employee Engagement – What it means & Why it mattersRead More
Kam Kaila

Employee Engagement – What it means & Why it matters

Kam Kaila
(0 review)
15
students
0
Free

Course Abstract Many businesses talk about and practice employee engagement, but are their programs effective? If not, how do you create a successful one?...

Free
Read More
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