How to create an exceptional employee experience By Kam Kaila Kevin Cook knew that the culture at his MSP was a strong one when, after the pandemic lockdown was lifted, his team was excited to return to the office. “That’s …
Talent Lessons From an Industry Veteran By Kam Kaila Noah survived in an ark while it rained for 40 days and nights and saved mankind. Arlin Sorensen survived 40 years in the tech industry and learned many life lessons. His …
In my previous blog, I mentioned that in 2021, Teamlogic IT, a Pennsylvania-based MSP, did not lose a single team member out of its 40 employees. What an accomplishment, and one that not many MSPs were able to achieve. In …
I consider myself a “culture champion” because I believe in its importance to a healthy, successful business. So anytime someone talks about workplace culture and shares some thought leadership that gets me excited, I want to share it, too. I …
The MSP channel has been haunted by cyberattacks in recent years and the threats keep coming and getting more sophisticated. With the recent issues in the news, we’ll have to make sure that we’re prepared for whatever may come our …
So, having learned from Part 1 last week, you now know that our math has been wrong all along. It’s not Sales – Expenses = Profit. No, no, no, dear friends, it’s Sales – PROFIT = Expenses Mind Blowing! When …
I want to share with you an amazing story of redemption. Of real heroes. And of becoming a hero yourself. Not to save the world, but to serve the world. It’s the right way to be a leader and create …
Let me ask you a question: How much time do you honestly spend on culture in your workplace? I know, I’m often called the Queen of Culture, and even I struggle some days or weeks. It can be so busy …
Have you ever taken time to design the kind of life you want for yourself? Jack Daly did – when he was 13 years old. He began by building a newspaper route at age 12 and then hired five kids …
According to Robin Robbins, when setting up your sales force to be successful, you must back it with a great marketing team. As the CEO of Technology Marketing Toolkit, Robbins knows a thing or two about MSP sales and marketing, …