Employee Experience: Creating Value as an HR Leader

Teacher

Course Abstract

Human resources employees are essential to the overall success of an MSP. They must align their priorities around the business challenges and focus on creating the ideal employee experience for all the team members – those inhouse and remote. Shona Elliott, CEO and founder of Shona Elliott Leadership Services, will share effective ways to create your value as an HR leader and design a powerful employee experience.

Employee experience is the next level of employee engagement, and whether you’re a senior HR leader or a liaison who has responsibility for the employee experience in your organization, you’ll learn why focusing on this critical area will help alleviate some of your MSP pain points.

Course Learning Outcomes

The Role of Human Resources
Employee Experience: What and Why?
The ROI of Employee Experience
How can HR drive Employee Experience?
Employee Engagement
The Drivers of Employee Experience
Activities to Increase Employee Engagement
Employee Alignment Strategies for Success
Where to Start?

Lectures 4
Quizzes 0
Duration 112 minutes
Skill level All levels
Language English
Students 43
Assessments Yes

Shona Elliott

Shona Elliott is an experienced senior leader who is passionate about helping other senior leaders connect and engage with their greatest assets – their employees – for the purposes of increasing employee retention, employee engagement, and achieving an organization’s strategic goals.

As a previous CEO of an information technology & supply chain MSP, Chief Operating Officer and Vice President of Human Resources, Shona understands the many challenges and competing priorities of busy executives and senior HR leaders. Having been in their shoes, designing and successfully implementing her organizations’ strategic, operational and employee experience plans, she recognized and harnessed the power of employee engagement to achieve her organizations’ goals. Shona has a proven track record helping organizations achieve cultural renewal and business success with a people-centered focus.

Shona now supports business owners, executives and their leadership teams, achieve their strategic and operational goals through connection, alignment with each other and their employees.

As the best-selling author of Creating Value as a Senior Leader, Effective Strategies to Increase Engagement, Align with Your Employees and Achieve Your Organization's Goals, Shona's book has been endorsed by many thought leaders and authors including, Marianne Williamson, #1 New York Times bestselling author of four books including A Return to Love: Reflections on the Principles of A Course in Miracles; Heather Monahan, author of Confidence Creator, entrepreneur and podcast host of Creating Confidence and Professor Debashis Chatterjee, Director, Indian Institute of Management, Kozhikode, Author of 17 books, including: Timeless Leadership and Leading Consciously and Recipient of Harvard University’s Fulbright Fellowship.

Shona has extensive expertise in operations, human resources, board governance, strategic planning, transformational leadership, talent management, organizational development, learning and development, HR strategic planning, employee engagement, retention, project management, risk and quality management.