Focus Your Service Delivery Leaders On Delivering
All MSPs are in the business of service. But how do you build a world-class service delivery team and then keep them focused on consistently delivering exceptional service over the long term? SLAs, process, policy, and documentation are key, but what else? In this session, we’ll discuss how to stay diligent about service delivery and keep your team keenly focused on success.
Course Learning Outcomes
Manage accountability across the services team.
Build redundancy, and test, test, test.
Documentation and policies grow with your business.
Constantly evaluate and improve.
Turn service delivery into your differentiator.
- Lectures 2
- Quizzes 0
- Skill level Bachelors, Masters
- Students 370
- Certificate No
- Assessments Yes