Course Abstract
As MSPs, we are in the services industry, meaning we all work hard to build good partnerships with our customers. Every single interaction with them—from the first marketing touch to onboarding and eventually QBRs—adds to that relationship. When you are building long-lasting partnerships, you are nurturing that customer but also growing your entire brand reputation by telling your story, authentically, consistently, and with a clear purpose. In this session, we’ll talk about building those relationships to the point where your customers become your brand evangelists by implementing a CX team to help. At the end of this session, we will be giving away our CX scorecard, including success measurement criteria, to all that attend. So don’t miss out.
Course Learning Outcomes
- Why Customer Experience (CX) is important
- Building a dedicated team
- 6 steps to success
- What will the team do?
- How does the budget work?
- How big should the team be?
- Grade your customers
- Outline customer touchpoints
- Understand time requirements
- Understand the math
- KPIs – Onboarding, adoption, growth, measurement metrics
- Added value
- Lectures 4
- Quizzes 0
- Duration 35 minutes
- Skill level All levels
- Language English
- Students 1208
- Assessments Yes
